Saying that I can’t stand my web hosting company sounds extreme but unfortunately this is the truth. These people have been messing me around for over a week now and my website has been offline all that time. I really can’t understand how some people can be so bad at their job. Customer care must be at the bottom on their list of priorities. The following are some of the reasons for my feelings towards my web hosting company
- My website went down last week and since then, the web hosting company has done very little to try and solve the problem. Although they have said that they will look at the problem, they have also said that they don’t know why the site is down.
- Their first response to my site being absent from the web was to blame me.
- They never reply to my emails in a quick manner; it usually takes about 24 hours before I get a response. I have never been so frustrated with a process as I am with this. I never get a response from the same person and everyone I talk to has no idea of what has already happened. So I feel as though I am back to the beginning every time.
- There is no politeness in any of the emails and they are always full of grammar and spelling mistakes. There is always the insinuation that I have done something wrong. It makes me think that they are told to think that the customer is never right.
- My web hosting provider proudly advertises the fact that they have a 24 hour hotline. Well, this is one cold line as far as I am concerned because no one ever answers it, and I have been trying for a whole week.
- They have given no indication whatsoever as to when my site might be back online.
- They will not refund the money I have paid upfront; I stupidly paid for a whole year in order to get a small discount.
Anytime you make your mind up to go into internet marketing, you must ensure that you have web hosting set up beforehand – pixelinternet is an effective starting point. But the field of webhosting can be baffling.
